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Teen Skin Health

Your Skincare Questions Answered

Q: Not sure what products to start with?

A:  Each T.S.H product has a detailed description here on our website. Read all the tips and tricks here and If you are still unsure... Why not get in touch with us using the link below. We'd LOVE to help you find the right products to help you and your skin. 

Q: If I pick my pimples will they heal faster?

A:  Absolutely NOT!


Picking your pimples will spread the bacteria and infection deep in the layers of your skin. This will encourage more pimples, leave your skin red and sore plus you'll have a big scab that could turn into a scar.


Always start with a good skincare routine like our CLEAN IT Cleanser and our HYDRATE IT Face Lotion. Try applying our FIX IT Green Clay Mask regularly to your spots to help heal, soothe and draw out the impurities. Head to our product pages to read a complete description of each product and how there are many tips to help heal and prevent breakouts. 

Q: How often should I use a cleanser

A:  Everyday!


We recommend using our  CLEAN IT Face Cleanser morning and night to help hydrate, soften, refine and refresh your skin. It assists with oily t-zones (absorbing excess oil without drying), helps in healing blackheads and pimples while evening out the skin tone and texture. Its hydrating properties also help to leave you with a fresher, softer and cleaner complexion. Head to my CLEAN IT page for more info.

Q: What are the benefits of using a Mask?

A:  Masks help to detoxify your skin, cleanse your skin of impurities, while calming and soothing sensitive skin. They can also assists in refining your pores and removing pollutants that come in contact with the skin.


 - The TSH FIX IT Green Clay Mask 

is soothing yet extremely healing. It is high in minerals and has been formulated to help cleanse and replenish the skin. The TSH FIX IT Green Clay Mask helps to draw out impurities, heal and prevent breakouts, while helping to soothe and protect the skin from becoming dehydrated or irritated.


 - The CALM IT Pink Clay Mask

Soothing and calming yet deeply detoxifying your skin and pores. The TSH CALM IT Pink Clay Mask has a beautiful light consistency making it a great mask to use many times a week. Its soothing and calming properties can help to assist in healing your skin concerns and problems. 



Q: How do I use my Products

A:  Please head to each T.S.H Product page here on our website where you will see that it is explained in great detail plus we will teach you how to use your products correctly. Follow the instructions as directed to ensure you are getting the most benefit from your products. If you are still not sure, we'd love to hear from you so we can help you out.

Q: Are Teen Skin Health products suitable for 12 & 13 year olds just starting out?

A:  Yes absolutely!

T.S.H Products are gentle to use on sensitive skins and young skins that is new to a skin care routine. Our products are easy to use and can help heal and prevent skin conditions such as breakouts, blackheads, redness and dehydration.  

Q: How do I get my skin to feel smoother?

A:  A good skin care routine is so important.


Cleansing your skin is one of the best ways to reduce uneven skin tone and texture. Using a gentle exfoliant like the TSH SCRUB IT Face Polish twice a week is great for removing the dead skin cells and encouraging cell renewal. When using an exfoliant be sure to use gentle small circular motions for up to 1 minute. Avoid nut based exfoliants as these can scratch and irritate the skin.

Q: Does a moisturiser give me pimples?

A:  Not all moisturiser are good for all skin types


The TSH HYDRATE IT Face Lotion has been designed specifically for Teens, Tweens and young Adults. Its formula has been developed to help prevent breakouts, calm redness while helping to heal, soften and hydrate the skin. Our T.S.H HYDRATE IT Face Lotion has been formulate to do all of these thing plus it can help to heal pimples, reduce oil production and prevent blackheads.  

Q: Do I really need to remove my makeup before bed?

A: YES you do!


Cleansing your skin in the evening is as important as going to sleep. It not only cleanses away all the dirt, grime and makeup from the day but it also helps to recharge, heal and balance the PH of your skin. It also allows penetration of your night treatment product to work more effectively therefore leaving you with a healthier, calmer, softer and more hydrated complexion.

Q: Do I really need to remove my makeup before bed?

A: YES you do!


Cleansing your skin in the evening is as important as going to sleep. It not only cleanses away all the dirt, grime, oil, sweat and makeup from the day but it also helps to recharge, heal and balance the PH of your skin. It also allows penetration of your night treatment product to work more effectively therefore leaving you with a healthier, calmer, softer and more hydrated complexion.


Q: I don't have any skin concerns. Can I still use the T.S.H products?

A:  YES Absolutely!

All T.S.H Products have been created to work on all types of Teens, tweens and young adults skin types. Our unique formulas work on what your skin needs. Whether you just need a product to keep your skin looking fabulous or a full on treatment to heal and protect...T.S.H is the product range for you. Have a look around our store and click on a product that interests you. You will find all the information on each page to help you decide. If you're still not sure, we'd love to hear form you so we can help.

Q: Is it normal for a mask to sting my skin?

A:  Stinging skin is never really a good sign.

Generally when a product stings it normally means that something is not agreeing with your skin. However sometimes when you apply a clay mask and you feel an instant tingle or a slight sting. This can often be because the Australian Clay is active. If the sting or tingle is mild, try dabbing a little cold water onto the direct spot to keep the skin cool and calm. Once the clay starts to dry, the tingle should have stopped and the skin will feel calm and soothed.


If you are using a product (that is not clay based as mentioned above) that is stinging and uncomfortable, please remove the product immediately and speak to the people who you purchased it from to find a solution. 


Why not try our TSH Masks instead


CALM IT Pink Clay Mask

 - Soothing and calming yet deeply detoxifying your skin and pores. The TSH CALM IT Pink Clay Mask has a beautiful light consistency making it a great mask to use many times a week. Its soothing and calming properties can help to assist in healing your skin concerns and problems.


FIX IT Green Clay Mask

 - This soothing yet extremely healing FIX IT Green Clay Mask is high in minerals, has been formulated to cleanse and replenish the skin. FIX IT Green Clay Mask helps to draw out impurities, heal and prevent breakouts, while helping to soothe and protect the skin from becoming dehydrated or irritated.


Q: Im not a teenager but still have problematic skin. Can I still use T.S.H?

A:  Yes absolutely! T.S.H Can be used on all skins no matter what age. It has been formulated to help heal and prevent breakouts. Soften and calm sensitive skins and encourage a good skin routine. 

If you are consistently getting breakouts as an adult, lets talk and see what we can do for you. As skin professionals we'd love to help. If you would like a virtual skin consultation please send us a message to see if we can start you on a gentle but effective routine right away.

Q: Does T.S.H recommend I have a facial?

A:  Facials are something that can work magic on your skin when in the hands of a skilled professional. Currently the Teen Skin Health Brand is only sold directly through this website. 

We offer Virtual Skincare Consultations to get you on the right track. We can help you find a salon to attend OR if your are a salon owner and would like to stock our products please send us an email to support@teenskinhealth.com.au


Q: I have allergies - Is T.S.H safe to use?

A:  At T.S.H we have created the products to suit many different skin types and have included ingredents that are allergy friendly wherever possible. 


Teen Skin Health is VEGAN, NUT FREE, DAIRY FREE, GLUTEN, COLOUR FREE, FRAGRANCE FREE

Q: My skin feels dry and gets flaky. What do I do?

Does your face feel dry or tight? But still getting pimples? Is your face wash a foaming wash? Does it feel really clean almost squeaky once you’ve used it? 

A:  Firstly make sure you're drinking plenty of water (2 litres + per day)

Secondly, try keeping showers coolish. The hotter the water the drier your skin will become, and will also increase oil (sebum) production which will increase your pimples and breakouts.


If your skin feels dry after cleansing that’s an indication that the product is wrong for your skin. It’s stripping your natural oils making your skin dehydrated and feeling dry. This then encourages the oil production which causes breakouts.


Please fill in the form below and let us help you with your skincare needs. A great skincare routine results in great looking skin.  


Q: Blackheads, Blackheads, Blackheads! uuurrrrghh!

A: A good routine is always a must to heal, protect and encourage the skin to rejuvenate.


Blackheads are actually called closed comedones which are little bumps across the skin's surface. They're not red and inflamed like your typical pimple, and they don't hurt. A closed comedone develops when a plug of skin cells & oil becomes trapped within the hair follicle.


Often pimples and blackheads come from a build up of dead skin, sweat, products, makeup and more.

Please don’t ever pick your spots or blackhead. This will spread them and encourage new ones to form. Plus it can often leave a hole in the skins edipermis and dermis (layers of your skin) which will continue to fill up with dead skin cells, makeup etc and form new blackheads.  (Don’t overuse scrubs and please just treat it gently and with lots of love).


Also another little tip when it’s flaring up...always change your face sponges or flannels and never use the same pillow case twice at these time.


Start with using the TSH CLEAN IT Face Cleanser, followed by HYDRATE IT Face Lotion morning and night. Exfoliate with SCRUB IT Face Polish 2 x week and use FIX IT Green Clay mask just on your spots up to 4 x week to calm, heal and draw out the impurites.


And never pick your blackheads or pimples...getting them out only pushes the bacteria deeper into your skin causing more pimples to form. 


Q: Dryness / Dehydration...What's the difference?

A: Dryness and dehydration is often assumed that it is the same condition. BUT they are very different!


A Dry skin is a skin that has minimal oil (sebum) production. These are generally older skins with very few breakouts. 


A dehydrated skin can be anyone or everyone. It can feel flakey and rough, tight and look dull. Often our skin becomes oilier if it is dehydrated. We know this sounds kind of strange but often hot showers, heating / cooling, makeup or skincare products can strip the natural PH balance from our skin causing the oil production to increase which then causes pimples.


Hydration is vital both inside and out for dry and dehydrated skins. Drink 2 + litres of water each day and always use a good skincare routine.


Why not try our CLEAN IT Cleanser and our HYDRATE IT Face lotion as your starting point for a great skincare routine. These have been designed to heal, hydrate and protect the skin.


Be careful when using foaming face washes. If they’re not balanced they can strip the natural oil production, causing the skin to feel dry but increases breakouts.

Q: I’m 15 years old and suffer with really bad acne on top off my back and shoulder. Can you please help?

A: A good routine is always a must to heal, protect and encourage the skin to rejuvenate.

Often pimples and blackheads come from a build up of dead skin, sweat, products and more. When these breakouts happen on our bodies, it’s tricky as our clothes rub constantly which then irritate it.

Please don’t ever pick your spots. This will spread them and encourage new ones to form. Don’t over use body scrubs and please just treat it gently and with lots of love.


When showering avoid having hot showers as this will stimulate the oil products increasing breakouts, dehydration and blackheads.


Always use a sunscreen as this prevents scarring and further damage to the skin

Also another little tip when it’s flaring up...never wear the same top or pjs twice until the breakouts have healed


Q: I struggle with how dry my face gets, especially during cold times and it makes me feel very self conscious. What can I do?

A: A good routine is always a must to heal, protect and encourage the skin to rejuvenate. 

Hydration is also vital both inside and out.

Start with cleansing gently with our CLEAN IT Face Cleanser, followed by HYDRATE IT Face Lotion. Both of these products have been designed to heal, hydrate and protect the skin. They also help prepare the skin for further treatment products such as scrubs and masks


Be careful if you are using a foaming face wash. If they’re not balanced they can strip the natural oil production, causing the skin to feel dry but increases breakouts.

Q: I normally use micellar water and then a face mask, but it doesn’t seem to work

Is your micellar water a foaming wash? Does it feel really clean almost squeaky once you’ve used it? Is there left over makeup still on your face? Do you apply a mask even though your skin isn't clean?


Double cleansing is so important when wearing makeup or sunscreen. Unfortunately a mask won’t remove all makeup traces and a moisturiser could lock it in causing dehydration & dryness plus blackheads, which leads to more breakouts.


Double cleansing (cleansing twice as Step 1 in your routine) is the only step that will prepare your skin for the rest of your routine. Having healthy clean skin will not only help your skin to heal and glow, it will give you confidence and protect your skin from future problems.

I’m 18 and my skin is very combination, extra dry in the winter but very oily in the summer, with breakouts in my t zone area.

A: A good routine is always a must to heal, protect and encourage the skin to rejuvenate.


If your skin feels dry after cleansing that’s an indication that the product is wrong for your skin. It’s stripping your natural oils making your skin dehydrated and feeling dry. This then encourages the oil production which causes breakouts.


Hydration is also vital both inside and out.


Often pimples and blackheads come from a build up of dead skin, sweat, products and more.

Please don’t ever pick your spots. This will spread them and encourage new ones to form. Don’t over use scrubs and please just treat it gently and with lots of love. Also another little tip when it’s flaring up...always change your face sponges or flannels and never use the same pillow case twice at these time.


Start with cleansing gently with our CLEAN IT Face Cleanser, followed by HYDRATE IT Face Lotion. Both of these products have been designed to heal, hydrate and protect the skin. They also help prepare the skin for further treatment products such as scrubs and masks

Q: My skin is really rough and I want it to be smooth. How?

A: Hydration is also vital both inside and out. Our HYDRATE IT Face Lotion has been designed to heal, hydrate and protect the skin.


Just be careful when using foaming face washes. If they’re not balanced they can strip the natural oil production, causing the skin to feel dry but increases breakouts. 


Using a gentle exfoliant like our SCRUB IT Face Polish will help to shed the dead skill cells and encourage new healthy growth. 


And remember a good skincare routine the is gentle and effective is the key to healthy looking skin. 


Q: My eyes are starting to get wrinkles and a little puffy

The delicate skin around your eye area needs to be treated with extra care, Never use harsh products around your eyes and always remember to remove your eye makeup with our TSH REMOVE IT Makeup Remover before going to sleep. 


When applying your HDRATE IT Face Lotion make sure you include the skin under your eyes to help heal, soothe and protect the delicate skin.  

Shipping & Delivery

Shipping Costs

AUSTRALIAN ORDERS:

Standard shipping is free for orders over $35 and express shipping is $15 on all orders 

Standard shipping: $10.00 (under $35.00) 

Express shipping: $15.00 (On all orders)

INTERNATIONAL ORDERS:

Your custom international rate will be shown at checkout after you have entered your delivery address. 

Note: Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering for products. Sadly we are currently unable to ship to the US and Canada but we will soon.

Can I track my order

Once your order is on its way, you will receive an email with all of the details, including a tracking number. We can't wait either!

How long will it take for my order to arrive

AUSTRALIAN ORDERS:

Australian Cities (Metropolitan areas)

Standard: 2-8 business days.

Express: 2-4 business days


All other regions

Standard: 4-12 business days

Express: 2-6 business days


INTERNATIONAL ORDERS: 5-20 business days (depending on customs)

Can I change my shipping address?

After you place your order with us, you have 30 minutes to make a final decision on where you want your parcel to be delivered. Unfortunately any later than that, your parcel is most likely packed and ready to leave our warehouse. Just update your order or send us an email. Please note: We will do our best but cant guarantee the changes. 


Can I cancel my order

  • Of course! Although we might be slightly offended, but you will have 30 minutes before we pack and ship your order to decide you suddenly don’t want us anymore. After that...sorry it'll be on its way and excited to meet you!

Do you offer a refund?

We will be gutted to see you go! Let's talk first and see if we can come up with a solution... After that and if for any reason you are not completely satisfied with your purchase, we will give you a 30 day money-back guarantee from the time you purchased the goods. Please read our full refund policy.

Want to know more

Ingredients we avoid

Here is a list of the ingredients we like to avoid

Parabens, Sulphates, Mineral oil, Petrolatum, Propylene Glycol, Synthetic Colours, Synthetic Fragrances, Animal Anything, Nuts, Harsh Detergents, Phthalates, Triclosan, MEA, DEA, TEA, PEGs, Silicones, EDTA, Formaldehyde Donors.

We are Vegan

YES 100% 
We don't use any animal ingredients in our products 
We are against animal cruelty
We don't test our products on animals
We don't use any ingredients that have been tested on animals
We will never purchase ingredients from companies who don't follow our beliefs 

Where is Teen Skin Health Made

We are proudly 100% Australian Made & Owned.

What about the Environment?

Let's love our precious planet together! We can all make a good or bad impact...Lets choose good each and every time!


Yes you can have beautiful skincare that doesn’t cost the earth! Teen Skin Health is paving the way to sustainability with eco-friendly, compostable and recycled packaging. We use glass and already recycled plastics in our skincare lines and have now moved our body range into 100% compostable packaging as well. 

And not to worry... because even our shipping materials are 100% biodegradable and compostable.

Shelf Life

As with all natural skincare, its important to never use your fingers to remove the product from the jar. Always use a spatula when removing products and ensure your hands have been washed thoroughly before starting your skincare routine.


We recommend you use up all your products within 6 months of purchase, as this will ensure the freshness of your products and help achieve the best results. 

How do I store TSH Products

Please keep your Teen Skin Health products out of natural sunlight, bright lights and away from heating. Preferably store them in the bathroom in a cool dark place.

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